If you’re concerned about the fact Metropolitan haven’t done a repair to a communal area (i.e. an area that affects more than just your household) please report it to Metropolitan then contact us. We’re currently campaigning on several communal repairs and we may be able to help you too.
If the issue you’re concerned about only affects your household then it’s unlikely the TRA will have the resources to help you. We advise you do the following to get it fixed.
Firstly, report the repair, and make a note of the issue number
If Metropolitan have not fixed the issue within the promised amount of time phone them on 020 3535 3535 to ask why. The promised amount of time varies between 24 hours and 28 days depending on the type of repair, see this page (about half way down) for details. If you’re not happy with the response you can make a complaint. You can do so here.
If you’re not happy with the response you can take the case to the Housing Ombudsman. We suggest we seek the advice of a solictor, your MP or a local councillor before doing this. You can contact your MP and councillors here. Unfortunately we can’t recommend a specific solicitor
Leaseholders have specific rights and responsibilities. For question please contact the leasehold advisory service on 0207 832 2500
Nobody in the TRA is a property lawyer. The above is not legal advice
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