MTVH carried out cyclical works in much of our estate between 2022 – 2024. The works included cleaning gutters, repainting communal areas and, in some cases, other remedial work.
We were aware that some of this work was of poor standard. We therefore asked residents with concerns about the work to sign these pro forma complaint forms.
The original reports of poor quality work that we received are archived here. MTVH promised us a report on deficiencies by 15th August 2024. On 2nd September 2024 we were told “Despite our efforts to locate the original report, we were unable to trace it”. Cllr Olga Fitzroy said “I find this absolutely astonishing, and I do not expect a single penny of this wasteful exercise to end up on the bills of the residents of St Martin’s estate”. MTVH did a report in October 2024 about the cyclical works.
MTVH replied to complaints related to the cyclical works in a manner we thought was misleading. They have subsequently apologised. Full details here.
We continue to press MTVH to address remaining issues, including those related to invoicing. We have suggested that residents who have received their bills ask for a detailed breakdown and ensure that they are only being billed for work done. Residents can submit a request for this at www.mtvh.co.uk/contact-us/homeowner-enquiry.
The 2022/23 work covered:
- Abbots Park
- Derrick House
- Gaywood Close (except 1-20)
- Roupell Road
- Saunders House
- Sheppard House
- Taylor House
- Williams House
The 2023/24 work, which has not been the object of extensive complaints, covered:
- 1-20 Gaywood Close
- Gwynne House
- McCormick House
- Kynaston House
- Tillman House
St Martins TRA 