Water Rates

Several residents, particularly Terry and Dennis, have been campaigning for a  refund to tenants of part of the water rates paid before 2016. Our landlords have now agreed to this refund, but tenants have yet to receive their money

Before 2016  housing associations and local authorities got a special rate from Thames Water for their tenants. In 2016 the court held that the saving should be passed onto the tenants. This case only applied to Southwark, and since then the TRA has been campaigning for the saving to be passed onto St Martins tenants. There have been other cases in different parts of London, and Lambeth Council has now agreed to pass on the savings to their tenants.

Metropolitan, and, it seems, Optivo and Notting Hill, have now agreed to refund the saving

MTVH have said they will automatically credit current tenants customer accounts in January 2022.

Former Metropolitan tenants who have now moved off the estate will need to contact MTVH directly to arrange payment

Former Metropolitan tenants who now rent from Optivo or NHG should be automatically refunded, but we don’t know when.  Cllr Mary Atkins is chasing them.


The South London Press reported on this story in June 2021

We have correspondence from MTVH confirming in July 2021 the refund will be paid.

We have correspondence from MTVH in October 2021 confirming the refund will be paid to their tenants in January