Useful Contacts and Advice

If you live on the St Martin’s Estate and have an issue, please look at the contact routes and advice below. The Residents Association may also be able to help. Please contact us.

Reporting a Repair

How you report a repair depends on who your landlord is:

The housing associations are responsible for many of the estate roads, including most of the street lighting.

If you live in a SHG block and the lift breaks down, ask SHG for “Just Ask”. This will “help residents by carrying shopping up to their homes, helping residents up and down the stairs”.

Advice to renters — whether renting from a council, a housing association, or privately — on a range of repairs issues is provided by the Citizens Advice Bureau here.

Making a Complaint

Repairs not done in a timely fashion and poor repair and maintenance work are a major cause of residents’ complaints. If your landlord is slow to fix a communal repair (one affecting more than just your household), please let us know.

If your landlord is slow to fix an individual repair affecting your household, please look at how you can resolve the issue yourself, through complaints processes. We have information on how to make complaints and on the complaints process for each housing association.

Other sources of residents’ complaints include:

  • health and safety issues
  • issues with communal areas
  • customer service issues
  • antisocial behaviour

To help you address issues such as these, please also look at our information on how to make complaints.

Booking Community Centres/Community Events

If you want to hire a community centre or complain about another person who has hired it:

  • For the community centre in Abbots Park phone 0208 674 3038 or fill out this web form
  • For the old library building or the Scout Hut in High Trees, contact the High Trees CDT

Various local organisations run community events and activities, which we regularly publicise through our TRA communications channels.

The High Trees Community Development Trust runs adult education courses and the Tulse Hill adventure playground.

The St Martin’s Community Centre runs a stay and play club for toddlers, social events and exercise sessions for the over 60s, the St Martin’s Shed DIY skills development project and a food bank.

The Housing Associations run their own community events, often in collaboration with our Residents Association and other local organisations.

Other Useful Contacts and Advice

If you have issues with waste collection (including bulky waste or flytipping) there is advice here.

All the Housing Associations responsible for our estate offer fire safety advice. Advice from Southern Housing is here. Advice from Notting Hill is here. Advice from MTVH is here. They also provide advice on e-bike safety. Advice from Southern Housing is here. Advice from Notting Hill is here. Advice recommended by MTVH is here.

If you want to report anti-social behaviour there’s advice here.

If you’d like to know more about what our local Met Police Safer Neighbourhoods team do in the community, find details of their community contact sessions or get in touch with them, details are here.

If you think you are paying too much for your water, please contact Thames Water.

If you want legal advice about an issue with your lease, please contact the Leasehold Advisory Service. We also have some general advice here.

If you want to contact your local elected officials details are on their websites: Cllr Olga Fitzroy, Cllr Saleha Jaffer, Bell Ribeiro-Addy MP.