Making a Complaint About Damp

We’re encouraging everyone affected by damp to put in a formal complaint. Here’s how you do it

Firstly, please write an email. We suggest the following format:

I wish to make a formal complaint about damp in my property at TODO

The property is in the following rooms TODO

This affects me because TODO

I have contacted you before on TODO

I would consider the following to be an acceptable intermediate resolution:
o You describe what methods you are using to immediately end my damp problem.
o You agree to a formal structural survey to assess if there is a problem in the structure
o You will let me know when this survey will take place

I look forward to hearing from you

Who you send your email to depends on who your landlord is:

  • For Metropolitan, email customercare@metropolitan.org.uk
  • For Optivo please use the contact form
  • For Notting Hill please email complaints@nhhg.org.uk

Please copy us in: stmartinsresidentslambeth@gmail.com

Many residents have said their landlords have fobbed them off in the past. But we’ve making progress on this issue. And if we keep up the pressure we can win.