Thanks to everyone who attended our meeting on leaseholder issues in February. We’ve now received a response from Metropolitan about cleaning charges.
At the meeting residents raised the issue of cleaning charges. “Ben [from Metropolitan] promised to send Chris [the TRA secretary] a breakdown of cleaning charges for all blocks on the estate to explain why they are so high”
We’ve now received a response from Metropolitan. The TRA secretary does not think it is a breakdown of costs, but when he emailed Metropolitan to ask for a breakdown of costs they said what was sent was adequate.
The TRA committee is meeting soon to consider next steps. If you have any ideas on a good way forward please contact us
Metropolitan’s response is
The blocks at St. Martins all receive the same service;
- Sweeping of all stairs and entrance halls in communal areas
- Mopping of all stairs and entrance halls in communal areas
- Vacuum cleaning of carpet where appropriate
- Window cleaning – quarterly
- Cleaning of banisters and skirtings
- Cleaning of communal doors and window sills
- Cleaning of lifts
- Communal light fittings (unless new LED lights as that would go to repairs)
- Litter picking
- Removing marks from walls and graffiti
The tasks above are carried out once a week (apart from window cleaning). The cleaners currently also do daily checks in blocks between Mon and Fri and will deal with any H&S issues that they find, such as spilled liquids.
Metropolitan procured a new cleaning and grounds maintenance contract last year with a start date of June 2015. The contract was procured in accordance with current legislation and the prices were benchmarked against other organisations. Pinnacle’s bid was the most competitive.