Complaints Policy

Equality and Diversity

  • The St Martin’s TRA belongs to all residents on the estate. We fully accept and welcome that society consists of many diverse groups and individuals and this diversity is an asset to the community. We also recognise that some groups and individuals may be discriminated against and we oppose this. We aim to organise and develop strategies to include, repairs, events and activities that represent the needs of the wide variety of people, cultures and minority groups that live on the estate.
  • All residents and TRA members should be made to feel welcome, included and respected at all TRA meetings, events, activities or any interaction on, within or outside the estate.
  • This document represents our commitment and statement of intent to promote awareness of the rights of people of all backgrounds, minority or otherwise enabling and promoting access to them for the good of the community.
  • Sexist, racist, homophobic or otherwise inflammatory remarks and behaviour are not acceptable and will not be tolerated. These constitute harassment and have no place within the St Martin’s TRA or affiliated groups.

Dealing with Discrimination and Harassment

  • If any resident feels they have been discriminated against by the TRA or harassed at a TRA event they should raise this with the Chair or TRA chosen Independent Body.
  • The TRA will investigate the complaint, listening to all members involved. (If the complaint is against a TRA member, that member will not be part of conducting the investigation). The complaint committee will comprise Chair, another member of the TRA chosen by the group with no conflict of interest and independent body. The independent body for example may be Margaret from High Trees who the TRA partner with on occasion.
  • If the complaint is against a particular individual, this person will have the opportunity to express their point of view, accompanied by a friend. The person making the complaint will also have this opportunity.
  • If the complaint is against the TRA as a whole, the TRA must work to ensure that such discrimination is not repeated in the future, and must inform the members of how they propose to do this.
  • Any decision to exclude a person from the organisation due to discriminatory or harassing behaviour will be made with reference to the TRA’s Constitution and Code of Conduct. The TRA will support people who feel they have been harassed or discriminated against, and will not victimise or treat them less well because they have raised this.
  • This policy will be reviewed at least every 2 years.